help center

Listing Your Item
Listing an item on Thrifti is quick and easy through our WhatsApp-powered selling experience. To create a listing: Get started by clicking SELL on the Thrifti website or by messaging Thrifti on WhatsApp (+91 8065253722) Share your Bangalore pincode to verify that your location is within Thrifti's service area. Upload clear photos of the item you wish to sell, one item at a time. Enter the required details, including the category, brand, size, condition tag, and price. Review the listing details and make any necessary updates. Verify your mobile number... Read more...
FEES & COMMISSIONS
Thrifti charges a 15% commission on every successful sale. How it works: Item selling price: ₹1,000 Thrifti commission (15%): ₹150 Seller payout: ₹850 Your payout is calculated after the commission is deducted from the final selling price. All applicable fees are shown clearly before you list an item, so you'll always know how much you'll receive. There are no hidden charges. Read more...
LISTING & PHOTO TIPS
  HOW MANY PHOTOS SHOULD I INCLUDE? Include at least three photos: Front view Back view Detail photo (tags, labels, or flaws) More photos generally lead to better buyer confidence. If possible, include photos of the item being worn (neck down is sufficient). WHAT MAKES A GOOD LISTING DESCRIPTION? When you create a listing on Thrifti, our AI generates a base description for you using the photos and details you provide. You're welcome to build on this to give buyers a clearer picture of what they're getting and improve your... Read more...
Return Process
If you receive an item that qualifies for a return under Thrifti's Returns Policy, follow these steps: Submit a return request within 48 hours of delivery. Provide clear photos and/or videos showing the issue. Thrifti will review your request and notify you of the outcome (typically within 24 hours). Once the returned item has been received and inspected, your refund will be processed to your original payment method. You'll receive updates throughout the return and refund process. Read more...
Delivery Timelines
Most orders are delivered within 4-6 business days (weekends excluded), depending on the pickup and delivery locations. While we aim for fast and reliable delivery, occasional delays may occur due to: Weather conditions Public holidays Courier network constraints Other unforeseen logistical issues If there are any delays, you'll continue to receive tracking updates throughout the process. Read more...
Understanding Seller Verification
To help maintain a safe and trusted marketplace, all sellers on Thrifti are required to complete a basic verification process. As part of this process, we verify: Bangalore pincode Phone number Seller verification helps us confirm a user's location and eligibility to sell on the platform, reducing fraud and creating a more secure experience for both buyers and sellers. Only sellers located within Thrifti's serviceable areas are currently eligible to list and sell items on the platform. Read more...
Reporting Suspicious Accounts & Listings
If you notice suspicious activity, misleading listings, or behavior that appears to violate our policies, please contact our support team immediately. When possible, include: Screenshots Listing links Order details (if applicable) We review all reports promptly and take appropriate action where necessary. Read more...
Policy Violations & Account Actions
We expect all community members to follow our platform policies and guidelines. Depending on the nature and severity of the violation, actions may include: A warning Temporary account suspension Permanent account ban Serious or repeated violations may result in immediate restrictions on account activity. Read more...
Prohibited Items
Yes. Certain items cannot be listed or sold on Thrifti. Prohibited items include: Counterfeit or replica goods Recalled products Used underwear Weapons or weapon-related items Illegal products or substances Any item that violates our community guidelines Listings that violate these rules may be removed, and the associated account may be subject to enforcement actions. If you're unsure whether an item is allowed, please contact support before listing it. Read more...
Return Eligibility
Returns may be approved if: The item is significantly different from the listing description. Major flaws, defects, or damage were not disclosed in the listing. You received a different item than the one you ordered. The item is found to be counterfeit or inauthentic. Returns will not be accepted for: Fit or sizing issues. Change of mind. Minor imperfections, wear, or defects that were clearly disclosed in the listing. All return requests must be submitted within 48 hours of delivery and are subject to review by the Thrifti team. Read more...
Seller Payouts During Returns & Refunds
Seller payouts are initiated once an item has successfully passed Thrifti's quality verification process and completed according to Thrifti's payout process. If a return or refund request is approved before the payout process has been completed, Thrifti will review the case and determine the appropriate resolution based on the circumstances. If a dispute is raised after delivery and a refund is approved, the buyer's refund will be processed in accordance with Thrifti's Returns & Refunds Policy. All return and refund requests are reviewed individually to ensure a fair outcome for... Read more...
Multiple Accounts
Users are permitted to maintain only one active Thrifti account unless explicitly approved by Thrifti. Creating or operating multiple accounts may result in account restrictions or suspension. Read more...
Item Handover Guidelines
Once your item has been sold and a pickup has been scheduled, please ensure it is ready for inspection and collection by the Thrifti executive. Before handover: Ensure the item is clean and in the same condition as described in the listing. Make sure the item matches the photos, description, size, brand, and condition tag provided during listing. Have the item ready for inspection at the scheduled pickup time. Include any accessories, original packaging, or additional items that were mentioned in the listing, if applicable. You do not need to... Read more...
What Impacts Your Seller Account
Seller performance may be affected by: Order cancellations: Cancelling an order after it has been purchased by a buyer can affect your seller performance and reliability. Repeated cancellations are tracked over time. Inaccurate or misleading listings: Listings that don't accurately reflect the item's condition, brand, size, or flaws can lead to failed quality checks and buyer disputes. Failed inspections: If your items are rejected during our quality check, it may impact your performance record. Delays in scheduling pickup: Once an order is placed, prompt availability for pickup is expected. Consistently... Read more...
After Your Item Sells
Once your item is sold, Thrifti will guide you through the fulfilment process. You will receive a notification confirming the sale. You will have to schedule a pickup through Thrifti for item collection. A Thrifti executive will collect the item and verify that it matches the listing details, photos, and condition tag. The item will then be sent to the Thrifti office for inspection and verification. Once the item is approved, Thrifti will arrange delivery to the buyer. Your payout will be initiated in accordance with Thrifti's payout process. You'll... Read more...
PRICING YOUR ITEM
Thrifti's AI-powered pricing tool provides a suggested price for your item based on factors such as: Similar items listed and sold on Thrifti The item's condition Current marketplace demand The suggested price is designed to help you price your item competitively and improve its chances of selling. You're always in control of the final price. You can choose to accept Thrifti's suggested price or set your own price based on your preferences. Read more...
Getting Started as a Seller
Selling on Thrifti is open to anyone in Bangalore with a verified Indian phone number. We currently accept listings in the following categories: Apparel Footwear Accessories To get started, you'll need: A verified Indian phone number A Bangalore-based address for pickup Items that are clean, authentic, and in sellable condition You can begin selling by clicking SELL on the Thrifti homepage or by starting the listing process through Thrifti's official WhatsApp number. To improve your chances of selling successfully, ensure your item is accurately described, photographed clearly, and assigned the... Read more...
Understanding Account Suspension
Accounts may be suspended for reasons including: Repeated order cancellations Misleading or inaccurate listings Selling prohibited or counterfeit items Abusive or inappropriate behaviour Violations of Thrifti's Terms or Community Guidelines Depending on the situation, suspensions may be temporary or permanent. Read more...
Payments Secured by Razorpay
Thrifti uses Razorpay to process all payments on the platform. Razorpay is one of India's leading payment gateways, trusted by thousands of businesses to handle transactions safely and reliably. When you make a purchase on Thrifti, your payment details are encrypted and processed through Razorpay's secure infrastructure, your financial information is never stored on our platform. Razorpay is compliant with PCI DSS (Payment Card Industry Data Security Standard), which means every transaction meets the highest security standards in the industry. Whether you're paying via UPI, card, or netbanking, your payment... Read more...
FAILED OR REVERSED PAYMENTS
If a payment fails: You'll be notified immediately. In most cases, no money will be deducted from your account. If your payment is deducted but the transaction is unsuccessful, the amount will be automatically reversed to your original payment method within 3–4 working days. If a transaction is cancelled or refunded after a successful payment, the funds will be returned securely through the original payment method used during checkout. If you do not receive your reversal or refund within the expected timeframe, please contact Thrifti Support for assistance. Read more...
Accepted Payment Methods
Thrifti accepts the following payment methods at checkout, all processed securely through Razorpay: UPI (scan the QR code using any UPI app or pay via your UPI ID) Cards (credit and debit cards) Netbanking All transactions are encrypted and secured through Razorpay, ensuring a safe and reliable payment experience every time you shop on Thrifti. We may introduce additional payment methods in the future, any updates will be communicated through the platform. Read more...
Lost in Transit
If your package is lost while being transported by our logistics partner, Thrifti will investigate the shipment with the courier. Once the loss is confirmed, eligible buyers will receive a refund and the seller will not be penalized for the lost shipment. Read more...
Changing Your Delivery Address
You may be able to update your delivery address if the order has not yet been processed or shipped. Contact Thrifti Support as soon as possible. Once an order is in transit, address changes will not be possible. Read more...
Missed Delivery
If you're unavailable during delivery, our logistics partner will make a second attempt. If both attempts are unsuccessful, the order will be cancelled. Please ensure your delivery address is correct and that you or someone you authorise is available to receive the package. Read more...
What to Expect at Pickup
When our logistics partner arrives to collect your item, they will check it against your listing, including the condition, category, and overall quality. This is a quick check to make sure what's being handed over matches what the buyer has agreed to purchase. If your item significantly differs from what was listed, the pickup agent will not accept it and the order will be cancelled. The buyer will be notified and will receive a full refund. To avoid this, make sure your item is accurately described, honestly photographed, and any... Read more...
Items We Accept
Thrifti accepts the following categories: Apparel Accessories Footwear All items must be authentic, clean, wearable, and honestly described. Counterfeit, prohibited, unsafe, or restricted items are not permitted on the platform. Read more...
Updating Your Listing Price
Yes. Sellers can update the price of their listing at any time before the item is sold. To update the price: Go to My Listings in your Thrifti account. Select the listing you want to update and tap Edit Listing. You will be redirected to WhatsApp. Follow the steps to submit the item details again with the updated price. Once the updated listing is reviewed and processed, the new price will be reflected on your listing. Once an item has been sold, the listing price can no longer be changed. Read more...
Cancelling After a Sale is Confirmed
Once a sale is confirmed, you're expected to fulfil the order. Cancellations at this stage affect the buyer's experience.  If you are unable to proceed, contact Thrifti Customer Care as soon as possible.The sooner you let us know, the sooner we can assist the buyer. Repeated cancellations may result in restrictions on your seller account. Read more...
Missed or Unscheduled Pickups
Once a buyer places an order, you'll be notified to schedule a pickup. If you don't respond or schedule within 24 hours, Thrifti will reach out to you directly via WhatsApp or call. If there's still no response after 72 hours, the order will be cancelled and the buyer will receive a full refund. Repeated delays or missed pickups are tracked and can impact your seller account status. If you're unable to fulfil an order, please contact Thrifti Customer Care as soon as possible so we can assist. Read more...
HOW PAYOUTS WORK
Your payout is initiated as soon as you hand over your item to the Thrifti pickup agent. Once the handover is confirmed, your payout is processed via Razorpay, you don't need to wait for the item to be delivered to the buyer. To ensure a smooth handover, make sure you're available during your scheduled pickup window. If you miss the first attempt, our logistics partner will try once more. After two failed attempts, the order will be cancelled, so it's important to be reachable. Read more...
HOW PAYOUTS WORK (SELLERS)
Your payout is initiated as soon as you hand over your item to the Thrifti pickup agent. Once the handover is confirmed, your payout is processed, you don't need to wait for the item to be delivered to the buyer. To ensure a smooth handover, make sure you're available during your scheduled pickup window. If you miss the first attempt, our logistics partner will try once more. After two failed attempts, the order will be cancelled, so it's important to be reachable. Read more...
Selling Your Item Faster
If your item hasn't sold yet, don't worry. A few simple updates can help attract more buyers. To improve your listing: Upload clear, well-lit photos. Add photos from multiple angles of the item. Include a photo of the item being worn, where possible. Show any flaws or signs of wear to help set clear expectations. Consider adjusting your price. Many items sell after sellers refresh their photos or update their pricing, so it's worth making a few changes and trying again. Read more...
Updating a Listing
To update a listing: Log in to your Thrifti account. Go to My Listings. Select the listing you would like to update. Click Edit Listing. You will be redirected to WhatsApp, where you can follow the guided steps to update your listing information. You can update: Product photos & title Description and condition details Price Keeping your listing accurate and up to date helps buyers make informed purchasing decisions and can improve your chances of making a sale. Read more...
Browsing & Discovering Items
Discover unique, pre-loved fashion items from sellers across the Thrifti marketplace. Use the available filters to quickly find items that match your preferences: Size Brand Condition Price Colour You can also browse across different categories to explore new arrivals and discover one-of-a-kind finds. As many items on Thrifti are unique, popular listings can sell quickly. If you find something you love, we recommend completing your purchase before it becomes unavailable. Read more...
Order Cancellations
You can request to cancel your order within 24 hours of placing it, provided the seller has not yet scheduled the item for pickup. Once pickup has been scheduled or the item has entered the shipping process, cancellation is no longer possible. If your cancellation request is approved: The order will be cancelled. Any payment made will be refunded to your original payment method. Refunds are typically processed within 3–4 working days. If the item has already been shipped or delivered, the order cannot be cancelled. However, if there is... Read more...
Items Not as Described
If your item has undisclosed damage, is counterfeit, or differs significantly from the photos or description, contact us within 48 hours of delivery and provide clear photos. Our team will review the case and, if eligible, help initiate a return and refund. Read more...
Understanding Fit & Sizing
Before purchasing, review the item's size, description, photos, condition tag, and any measurements included in the listing.Sizing can vary across brands and styles, so we recommend comparing the listing details with a similar item you already own to determine the best fit. Many listings also include photos of the item being worn, which can help you better understand the fit, length, and overall look of the garment. As all items on Thrifti are sold by individual sellers, buyers are responsible for reviewing the listing details carefully before placing an order.... Read more...
When an Item Sells Out
As most items on Thrifti are one-of-a-kind, once an item is marked Sold, it is no longer available for purchase. Because each listing represents a unique item from an individual seller, sold items cannot be reserved, restocked, or purchased by another buyer. If an item you're interested in has already been sold, we recommend continuing to browse the marketplace for similar styles, brands, and products from other sellers. New listings are added regularly, so you may find similar items from other sellers in the future. To avoid missing out on... Read more...
MAKING A PURCHASE
Once you complete checkout: Your payment is processed securely through Razorpay, Thrifti's trusted payment partner. The seller is notified and prepares the item for shipment. The item is collected and delivered through Thrifti's logistics network. You'll receive updates as your order progresses through the delivery process. The seller receives payment only after the transaction has been successfully completed. This process helps protect both buyers and sellers by ensuring that payments and deliveries are managed securely through Thrifti. Read more...
OFFERS & PRICING
All items on Thrifti are listed at fixed prices set by the seller. At this time, buyers cannot submit offers, negotiate prices, or participate in bidding. The price displayed on the listing is the final purchase price for that item. To keep the buying experience simple, transparent, and fair, all transactions are completed at the listed price. Read more...
FAILED OR REVERSED PAYMENTS
If a payment fails: You'll be notified immediately. In most cases, no money will be deducted from your account. If your payment is deducted but the transaction is unsuccessful, the amount will be automatically reversed to your original payment method within 3–4 working days. If a transaction is cancelled or refunded after a successful payment, the funds will be returned securely through the original payment method used during checkout. If you do not receive your reversal or refund within the expected timeframe, please contact Thrifti Support for assistance. Read more...
HOW PAYMENTS WORK
All payments on Thrifti are processed securely through Razorpay, our trusted payment partner. When a buyer places an order: The payment is collected securely through Razorpay at checkout. Funds are held safely until the order is delivered and the transaction is completed. Once the transaction is successfully completed, the seller receives their payout according to Thrifti's payout process. To help protect both buyers and sellers: Cash payments are not permitted. Direct bank transfers between buyers and sellers are not permitted. All transactions must be completed through Thrifti's secure payment system.... Read more...
Understanding Condition Tags
Every item on Thrifti includes a condition tag selected by the seller to help buyers understand its current state before making a purchase. Condition Tags Brand New – Unused item with original tags or packaging where applicable. Barely Worn – Worn only a few times and shows little to no visible signs of use. Used – Excellent – Previously used but well-maintained, with minimal signs of wear. Used – Fair – Shows visible signs of use but remains functional and wearable. Freebie – A free item offered by the seller,... Read more...
Buyer Protection
Every order placed on Thrifti is covered by Buyer Protection to help ensure a safe, secure, and reliable shopping experience from payment to delivery. What's Covered? Item Not Received If your order is not delivered within the expected timeframe, we'll investigate the issue and assist with an eligible refund or resolution. Item Significantly Different from Listing If the item you receive significantly differs from the listing description, photos, size, brand, condition, colour, or authenticity, you can raise a dispute for review within 48 hours of delivery. Secure Payments Payments are... Read more...
Can a refund be issued to a different payment method than the original payment method?
No. Approved refunds are issued back to the original payment method used for the purchase. This helps ensure payment security and compliance with payment processing requirements. Read more...
FEES & COMMISSIONS
Thrifti charges a 15% commission on every successful sale. How it works: Item selling price: ₹1,000 Thrifti commission (15%): ₹150 Seller payout: ₹850 Your payout is calculated after the commission is deducted from the final selling price. All applicable fees are shown clearly before you list an item, so you'll always know how much you'll receive. There are no hidden charges. Read more...
WHAT IF I HAVE AN ISSUE WITH A BUYER OR SELLER?
If you experience a problem with another user, please contact our support team. When reaching out, include: Your order details Relevant screenshots or supporting evidence A clear description of the issue Our team will review the situation and work to mediate fairly between both parties. Read more...
Creating an Account
Getting started on Thrifti is simple. You can sign up using your phone number with OTP-based verification. No passwords to remember No lengthy registration forms Fast and secure access to your account Once verified, you're ready to buy, sell, and manage your activity on the platform. Read more...
CLOSING YOUR ACCOUNT
If you decide to leave Thrifti: Contact our support team. Settle any ongoing purchases, sales, returns, or payouts. We'll help close your account smoothly and securely. To protect all parties involved, accounts with active transactions may need to remain open until those transactions are completed. Read more...
ACCOUNT & TECHNICAL SUPPORT
HOW DO I RESET MY PASSWORD? Thrifti uses OTP-based login, so you generally won't need a password. If password-based access becomes available, you can use the "Forgot Password" option on the login page and follow the instructions provided. CAN I CHANGE MY USERNAME? Not currently. Please choose your username carefully during signup, as username changes are not supported at this time. HOW DO I DELETE MY ACCOUNT? To request account deletion: Contact our support team. Ensure all pending transactions are completed or resolved. We'll guide you through the account closure... Read more...