Refund policy

Our Returns Philosophy

At Thrifti, every item is personally verified by our team. We carefully check condition, sizing, and authenticity so that what you see in the photos is exactly what you receive. Because of the pre-loved nature of our inventory, our returns policy is designed to be fair to both buyers and sellers.

When Returns Are Accepted

We accept returns within 48 hours of delivery in the following circumstances:

  • The item received is significantly different from the listing description or photos.
  • The item has undisclosed damage, stains, tears, or defects not mentioned in the listing.
  • The item received is the wrong product (incorrect item shipped).

When Returns Are Not Accepted

We are unable to accept returns in the following cases:

  • You changed your mind after purchase.
  • The item fits differently than expected (minor fit variations are normal in pre-loved fashion).
  • The item shows normal signs of pre-loved wear that were disclosed in the listing.
  • The return request is made more than 48 hours after delivery confirmation.
  • The item has been worn, washed, or altered after delivery.

How to Initiate a Return

To request a return, please follow these steps:

  1. Contact us within 48 hours of delivery via WhatsApp at +91 80652 53722 or email at hello@thrifti.in.
  2. Provide your order number and clear photographs showing the issue.
  3. Our team will review your request within 24 hours and confirm whether it qualifies for a return.
  4. If approved, we'll arrange a pickup from your address at no additional cost.
  5. Once the item is received and inspected, your refund will be processed.

Refund Process

Approved refunds are processed within 5–7 business days of us receiving the returned item. Refunds are issued to the original payment method — credit/debit card, UPI, or wallet, as applicable. Please note that payment gateway processing times may vary.

Exchange Policy

Due to the one-of-a-kind nature of pre-loved items, direct exchanges are generally not possible. If your return is approved, we'll issue a refund and you're welcome to browse and purchase another item.

Damaged in Transit

If your item arrives damaged due to shipping, please photograph the packaging and item immediately and contact us within 24 hours. We will file a claim with the courier and arrange a full refund or replacement at no cost to you.

Contact Us

For any returns-related queries, reach us on WhatsApp at +91 80652 53722 or email hello@thrifti.in. You can also visit our Contact Us page.

Thrifti is operated by Meshi Commerce Pvt. Ltd, registered in Bangalore, India. This policy is subject to change. The most current version will always be available on the returns policy page